The aim of this paper is to identify lean management instruments used to implement strategic

objectives related to the creation and retention of value in the area of value networks while

redefining the business model of service enterprises on the example of hotels. In relation

to the objective, a survey was conducted using the questionnaire method with the use

of Computer Assisted Web Interview technique, using a self-developed questionnaire. The

survey was carried out between February and May 2020 among 421 representatives of hotel

service companies operating in the three, four and five-star standard. In order to verify

the assumptions between the surveyed features, statistical inferences were used using the

Statistica programme. The research results may provide inspiration for the implementation

of lean management concept in the area of redefining business models conducive to value

creation. The issues presented in the paper are an attempt to fill the gap indicating practical

experience related to the use of lean management instruments in the hotel services sector

and their effectiveness in the process of redefining business models and value creation.