The aim of this paper is to identify lean management instruments used to implement strategic

objectives related to the creation and retention of value in the area of value networks while

redefining the business model of service enterprises on the example of hotels. In relation

to the objective, a survey was conducted using the questionnaire method with the use

of Computer Assisted Web Interview technique, using a self-developed questionnaire. The

survey was carried out between February and May 2020 among 421 representatives of hotel

service companies operating in the three, four and five-star standard. In order to verify

the assumptions between the surveyed features, statistical inferences were used using the

Statistica programme. The research results may provide inspiration for the implementation

of lean management concept in the area of redefining business models conducive to value

creation. The issues presented in the paper are an attempt to fill the gap indicating practical

experience related to the use of lean management instruments in the hotel services sector

and their effectiveness in the process of redefining business models and value creation.

The paper presents results from social research on the Polish business representatives potentially interested in using the floating buildings. The main purposes of the study were to assess the level of knowledge about floating buildings and diag-nose stimulants and inhibitors of their development in the hotel, catering, and water tourism industry.

Combining the quantitative and the qualitative methodology, research was conducted using an on-line survey (CAWI)and Focused Group Interviews (FGI). Both involved a non-probabilistic, purposive sampling to reach a specific subgroup of the industry: owners or employees of catering, hotel or water tourism companies having or considering having a floating building. The group included both new and long-standing companies using facilities on water or with direct and indirect access to the water.

The study identified stimulating and inhibitory factors broken down into internal (context-independent) and external (context-dependent) conditions. Results show that in Poland floating commercial buildings are a niche topic but also a de-velopable one. Although 71% of the respondents notice difficulties resulting from the insufficient infrastructure and 66.5% of them indicate the lack of legal regulations, they also see the potential of floating buildings: depending on the industry, from 90 to 95% respondents find them “definitely attractive” or “rather attractive”. The most common reason for rejecting floating development is the lack of attractive moorages in the area (43.5% answers).