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Abstract

The article explores megatrends in management, related to the transition to digital technologies in all spheres of the economy and production in the COVID-19 pandemic. The main contribution to the analysis of the current state of digitalization HR in business. The possibilities of a set of processes and methods of interaction with information in the formation of a strategy of people’s management, are investigated. This is achieved through the use of integrated mobile applications and the automation of HR processes. From the results, the methodology for determining the severity of competences, indicators of behavior are proposed, the strengths and weaknesses of the company’s staff management system in the COVID-19 conditions are taken into account. The practical usability of work is due to the proposed competency-based approach, which makes it possible to increase the efficiency of personnel selection, taking into account key macro-competencies that find an applied form through appropriate behavioral indicators.
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Authors and Affiliations

Juliy Boiko
1
Mykhailo Vedernikov
2
Mariya Zelena
2
Lesia Volianska-Savchuk
2
Natalia Bazaliyska
2

  1. Scientific and Research Department, Khmelnytskyi National University, Ukraine
  2. Department of Personnel Management and Labor Economics, Khmelnytskyi National University, Ukraine
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Abstract

The main purpose of the paper is to identify and analyse a state of exploratory motivating factors in terms of lean management as the instrument of a policy of human resource management in the face of COVID-19 pandemic implemented in service companies. The main question is: if the motivation system used in the companies works out up against the unpredictable situation such as COVID-19 pandemic? The secondary purpose of the paper is to recognise relations and dependencies between these factors, and the question is: what factors have the strongest or the weakest relations with Lean Staff Management (LSM) tools? This research designed based on interview was conducted due to the lack of existing studies on the current status of motivating factors in terms of lean management tools in two service companies (case studies) in the light of COVID-19. The results show that factors influencing work efficiency in a dominating manner were, primarily, financial incentives (almost 21%), communications (around 21%), and workplace atmosphere (almost 18%). The paper investigates also the benefits and concerns of implementing LSM in service companies during the pandemic. This research might help the service organization’s management to identify the employees‘ problems to implement more effective lean services.
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Authors and Affiliations

Patrycja Żegleń
1
Aldona Kluczek
2
Daniela Matusikova
3

  1. University of Rzeszów, Poland
  2. Warsaw University of Technology, Poland
  3. University of Presov, Slovakia

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