In small and medium-sized enterprises (SMEs), the ways of operating are dependent on the specific nature of their business activity, while management methods are often used intuitively. The paper shows that specialization, defined as offering products to companies from one or from two to four industries, is of great importance among SMEs in the gas sector. The analysis of the applied management methods allows us to conclude that the most important ones are those related to human capital.

Maintenance involves a large amount of data management. Although many tools, strategies, and systems, have been developed to organize the maintenance information resources, SMEs have not found the same benefits as large companies due to their inherent characteristics and, above all, the maturity level of the maintenance department. Maturity models are useful tools for assessing the maturity of maintenance information practices; however, existing models are not suitable for any type of business context, as they required companies to have a clear organizational structure and definite informative infrastructure. Moreover, they do not assist in identifying and defining actions to reach the highest level. This paper proposes a model for assessing and improving maintenance management information practices. It allows a clear measure of the maturity of the maintenance information management practices in industrial contexts and provides improvement actions identifying the information and data needed to enhance maintenance management information practices.