@ARTICLE{AlKhatib_Maha_A_2019, author={AlKhatib, Maha and Altarazi, Safwan}, volume={vol. 10}, number={No 2}, journal={Management and Production Engineering Review}, howpublished={online}, year={2019}, publisher={Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management}, abstract={This study presents a customized root cause analysis approach to investigate the reasons, provide improvements measures for the cost overruns, and schedule slippage in papermachine- building projects. The proposed approach is an analytical-survey approach that uses both actual technical data and experts’ opinions. Various analysis tools are embedded in the approach including: data collection and clustering, interviews with experts, 5-Whys, Pareto charts, cause and effect diagram, and critical ratio control charts. The approach was implemented on seven projects obtained from a leading international paper machine supplier. As a result, it was found that the main causes behind cost and schedule deviations are products’ related; including technical accidents in the Press section, damaged parts, design issues, optimization of the machine and missing parts. Based on the results, prevention measures were perceived.}, title={A customized root cause analysis approach for cost overruns and schedule slippagein paper-machine-building projects}, URL={http://www.czasopisma.pan.pl/Content/113090/PDF/8-AlKhatib.pdf}, doi={10.24425/mper.2019.129571}, keywords={project quality management, project evaluation, paper industry, paper-machine-buildingprojects, root cause analysis, big machines}, }